She is also known for playing headmistress Mrs Basinger in the long-running BBC school drama, Grange Hill, from 2003-2006. The character's first name has never been revealed, but according to the sign outside her head teacher's office it stars with S. Mrs Basinger was not seen during the 2007 season, her function in the programme taken over by Cathy Tyson as deputy head, Miss Gayle. It was not known if Jacqueline would return to Grange Hill, however the show has now been cancelled.
In addition to Grange Hill, Jacqueline has appeared in Casualty, and as a police custody sergeant in the BBC daytime drama Doctors.
She has also extensive stage experience.
She has also appeared in Life on Mars and The Royal.